Returns & Exchange Policy

Effective Date: April 1, 2026

Our Sales Model

Active Tracking products are sold through multiple channels:

In-person at trade shows and flea markets
Phone and email consultations
Direct customer meetings at our showroom

Returns & Exchanges

Since we operate primarily through direct sales and in-person transactions, returns and exchanges are handled on a case-by-case basis. We work closely with each customer to address any concerns or issues with their purchase.

Product Condition & Inspection

All products are inspected before sale. If you experience any defects or issues with your camera system or device within 7 days of purchase, please contact us immediately to discuss the situation.

Non-Returnable Items

The following items are generally not returnable unless defective:

Accessories and cables (SIM cards, memory cards, mounting brackets)
Items purchased at special discount or clearance pricing
Items showing signs of misuse or damage from the customer

Product Warranty

All camera systems include a standard 7-day return window for defective units. After 7 days, warranty coverage depends on the manufacturer and product type. Please ask about warranty details at the time of purchase.

How to Request a Return or Exchange

If you need to return or exchange a product, please contact us directly:

Phone:

Email:

Please provide your receipt or proof of purchase and describe the issue you're experiencing. We'll work with you to find the best solution.

Policy Updates

This returns policy is current as of April 2026 and may be updated as our business grows. We recommend confirming return eligibility at the time of purchase or contacting us for the most up-to-date information.

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