Effective Date: May 2, 2026
Active Tracking products are sold through multiple channels:
We accept returns for both defective and non-defective products purchased from Active Tracking, subject to the policy window and product condition requirements below.
Exchanges are not accepted. Approved return requests are processed as refunds.
This return policy applies to new-condition products only. All products are inspected before sale. To qualify for a return, the product must be returned within 7 days from the purchase date and include proof of purchase.
The following items are generally not returnable unless defective:
All camera systems include a standard 7-day return window. After 7 days, warranty coverage depends on the manufacturer and product type. Please ask about warranty details at the time of purchase.
Returns are accepted at a drop-off location (in store). Restocking fees are not charged. Once a return is approved and received, refund processing may take up to 30 days.
If you need to return or exchange a product, please contact us directly:
Phone:
Email:
Please provide your receipt or proof of purchase and describe the issue you're experiencing. We'll work with you to find the best solution.
This returns policy is current as of May 2026 and may be updated as our business grows. We recommend confirming return eligibility at the time of purchase or contacting us for the most up-to-date information.
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